Alphane.ai User Service Agreement

🌟 Welcome to Alphane.ai

Welcome to Alphane.ai - a world of infinite possibilities for AI character interaction. Here, you will establish deep connections with unique AI characters, explore rich storylines, and cherish every unforgettable conversation memory. We are committed to providing you with a safe, fun, and creative AI companion experience.

Before starting your wonderful journey, please carefully read this User Service Agreement. This agreement sets forth the terms and conditions for your use of Alphane.ai services and constitutes a legally binding agreement between you and us.

Effective Date: January 29, 2026
Version: 1.2

📌 Important Notice

Before using Alphane.ai services, please carefully read and fully understand this agreement, especially the following important terms marked in bold:

Age Restriction: You must be at least 18 years old (Section 2)
Nature of AI Content: AI-generated content is for entertainment only and does not constitute professional advice (Section 5)
Content Moderation: Violations may result in account termination (Section 9)
Disclaimer: Services are provided "as is" (Section 12)

You understand and agree that by clicking "Agree", completing registration, or using the service, you fully accept all terms of this agreement.

Chapter 1: General Provisions

1. Scope and Definitions

1.1 Agreement Parties

This agreement is a legally binding agreement between you (whether an individual or an entity you represent, hereinafter referred to as "User", "You" or "Your") and the operators of the Alphane.ai platform (including its affiliates, hereinafter referred to as "Alphane.ai", "We", "Our" or "Platform") regarding the use of Alphane.ai services.

1.2 Service Definition

"Service" refers to all products, services and features provided by Alphane.ai, including but not limited to:

AI character dialogue system
Character card creation and sharing platform
Memory capsule storage system
Community features
Website, mobile applications
All related content, features and technology

1.3 Key Term Definitions

"AI Character": Virtual characters powered by artificial intelligence technology that can interact with users through text, voice, or other forms.

"Character Card (Story Card)": AI character (and associated story) configuration files created by users or the platform, containing character personality, background, dialogue style, and other settings.

"Memory Capsule": A collection of information automatically stored by the platform during conversations or actively stored by users to enhance personalized AI character interactions.

"Virtual Items": Digital goods within the platform, including but not limited to virtual currency, props, decorations, privileges, etc.

"UGC": User-generated content, referring to all content created, uploaded, or shared by users.

"Adult Content": Content containing sexual implications, nudity, or other material that may be inappropriate for minors.

1.4 Agreement Acceptance

You accept this agreement through any of the following actions:

Clicking "Agree", "Accept" or similar buttons
Creating an account
Accessing or using any part of the service
Interacting with AI characters

1.5 Agreement Modifications

We reserve the right to modify this agreement
Major modifications will be notified 30 days in advance through:
- In-app pop-up notifications
- Registered email notifications
- Official website announcements
Non-major modifications may take effect immediately
Continued use of the service is deemed acceptance of the modified agreement

2. Age Restrictions and Verification

2.1 Strict Age Requirements

You must be at least 18 years old to use any Alphane.ai services. This platform contains adult content and strictly prohibits access by minors.

2.2 Age Verification Mechanisms

2.2.1 Basic Verification

Must provide real date of birth during registration
System will automatically calculate and verify age
False declaration will result in permanent account ban

2.2.2 Enhanced Verification

Depending on legal requirements in your region, may require:

ID Verification: Upload valid government-issued identification
Third-party Verification: Through certified age verification service providers
Credit Verification: Through credit card or other financial instruments
Biometric: Facial recognition or other biometric verification

2.2.3 Region-Specific Requirements

United States: Comply with state age verification laws (e.g., Texas HB 1181)
European Union: Comply with DSA and AVMSD minor protection requirements
Japan: Comply with relevant content rating and age restriction regulations
Mainland China: According to relevant regulations, even for adults, we do not provide adult restricted content to users located in mainland China

2.3 Content Zone Management

2.3.1 Filtered Zone (Default)

Content-filtered safe zone
Sensitive content removed or blurred
Suitable for general adult users

2.3.2 Unfiltered Zone (Requires Additional Verification)

Contains unfiltered adult content
Requires secondary age verification
Requires explicit consent to access
May be subject to regional legal restrictions

2.4 Parental Responsibility

If you are a parent or guardian, you are responsible for:

Restricting minors' access to your devices
Protecting your account credentials
Supervising minors' online activities

2.5 Enhanced Minor Protection Measures

2.5.1 Proactive Protection Mechanisms

The platform takes the following measures to prevent minor access:

Multiple Verification: Age verification at registration + periodic spot check verification
Behavior Analysis: AI system identifies suspected minor behavior patterns
Payment Verification: Use adult payment methods as auxiliary verification

2.5.2 Procedures Upon Discovering Minors

Once a user is found to be a minor:

Immediate Measures
- Suspend account access
- Freeze all transaction functions
- Save current data state
Verification Process
- Require proof of age within 48 hours
- Permanent ban if unable to provide
Data Processing
- Delete all conversation records
- Clear personal information
- Retain necessary compliance records

2.5.3 Education and Prevention

Warning Signs: "18+" prominently displayed on all pages
Age Reminders: Regular pop-up reminders of age requirements

3. Account Management

3.1 Account Creation

3.1.1 Registration Requirements

Provide accurate, complete, current information
Use valid email address
Create strong password (at least 8 characters, including uppercase and lowercase letters, numbers, and special characters)
Each individual can only register one primary account

3.1.2 Account Types

Standard Account: For individual users
Creator Account: For content creators with additional privileges; the platform will grant creator privileges to standard accounts based on usage, or you can actively apply by contacting us at [email protected]

3.2 Account Security

3.2.1 User Responsibilities

Protect confidentiality of account credentials
Regularly update password
Do not share account with others
Immediately report suspicious activity

3.2.2 Prohibited Behaviors

Buying, selling, or transferring accounts
Using others' accounts
Creating fake or impersonation accounts
Using automated means for bulk registration

3.3 Account Data

3.3.1 Data Ownership

You retain ownership of content you create
Your personal data is protected by privacy policy
Chat records belong to you, but we have usage rights

3.3.2 Data Backup

Free users: 14 days after inactivity
Paid users: Continuously saved during membership; 30 days after cancellation
We recommend platform users regularly manually backup important data

3.4 Account Suspension and Termination

3.4.1 User-Initiated Termination

Can apply for cancellation through account settings at any time
Please backup important data before cancellation
Can apply for recovery within 30 days after cancellation

3.4.2 Platform Termination Rights

We may terminate accounts for the following reasons:

Violation of terms of service
Long-term inactivity (over 12 months)
Legal requirements
Fraud or security threats
Repeated violations

3.4.3 Post-Termination Processing

Data Export: Can apply for data export within 30 days after termination
Content Deletion: Permanently delete all data after 30 days
Financial Settlement: Process all incomplete transactions
Legal Retention: Retain legally required records

Chapter 2: Service Content

4. Core Service Features

4.1 AI Character Dialogue Service

4.1.1 Service Content

Dialogue with diverse AI characters
Text chat (all users)
Voice interaction (paid feature)
Image sharing (paid feature)
Real-time emotional feedback

4.1.2 AI Model Description

Using multiple large language models working collaboratively
Continuous learning and optimization
Regular model updates

4.1.3 Service Limitations

Mind Fuel System: Limits daily interactions
Response Speed: Different priorities based on membership level
Feature Access: Some advanced features require payment to unlock

4.2 Character Card System

4.2.1 Character Card Creation

Use platform-provided creation tools
Set character personality, background, dialogue style
Upload character avatar and illustrations (must comply with content policy)
AI-assisted creation features

4.2.2 Character Card Sharing

Public Sharing: Accessible to all users
Private Use: Only creator can use
Limited Sharing: Only users with character link can access, not publicly listed

4.2.3 Official Character Cards

Carefully designed high-quality characters
Regular updates and optimization
Special holiday limited characters
IP collaboration characters (if any)

4.3 Memory Capsule Feature

4.3.1 Feature Description

Store personal information and preferences
Enhance AI personalized responses
Build long-term "relationship" memory

4.3.2 Storage Capacity

Explorer: 100 entries
Pass: 400 entries
Diamond: 1,500 entries
Infinity: 5,000 entries

4.3.3 Data Management

User full control (view, edit, delete)
Encrypted storage
Not shared with other users

4.4 Community Features

4.4.1 Interactive Features

Character card rating and comments
Creator follow system
Work collection
Community forum

4.4.2 Creator Zone

Work showcase page
Fan interaction
Creation statistics
Revenue management

5. AI Interaction Terms

5.1 AI Nature Statement

Important Notice: All AI characters are virtual entities generated by computer programs, not real people. Any apparent emotions, consciousness, or personality are results of algorithmic simulation.

5.2 Nature of AI Content

5.2.1 Entertainment Purpose

AI responses are for entertainment and companionship only
Do not constitute professional advice (medical, legal, financial, etc.)
Should not be the sole basis for decision-making

5.2.2 Content Accuracy

AI may produce factual errors
May have logical contradictions
May generate inappropriate content
Users should judge and verify independently

5.3 AI Behavior Standards

5.3.1 We strive to ensure AI:

Respects users
Avoids harmful content
Protects user privacy
Provides positive experiences

5.3.2 But AI may:

Produce unexpected or offensive responses
Misunderstand or answer incorrectly
Repeat or contradict
Behave abnormally due to technical failures

5.4 User Interaction Standards

5.4.1 Reasonable Use

Interact respectfully and kindly
Do not attempt to induce AI to generate violating content
Do not conduct malicious testing or attacks
Comply with platform usage limits

5.4.2 Prohibited from inducing AI to:

Generate illegal content
Assist in criminal activities
Spread hate speech
Infringe on others' rights
Generate harmful information

5.5 Data Training Authorization

Important: By using the service, you agree that we may use your conversation data with AI (after de-identification) to train and improve AI models.

5.5.1 Data Usage Methods

Remove personal identification information
Use for model training and optimization
Improve service quality
Research and development
Will not share your original conversations with third parties

5.5.2 Opt-Out

Can opt-out in settings
New conversations after opt-out will not be used for training
Does not affect basic service use
May affect personalized experience
Can rejoin at any time

5.5.3 Data Protection Commitments

Strict data access control
Regular security audits
Encrypted storage and transmission
Comply with data protection regulations

5.6 AI Character Relationship Boundaries

5.6.1 Virtual Relationship Description

AI character "emotions" are simulated
Should not overly depend on AI companionship
Maintain real-life interpersonal relationships
Seek professional help if needed

5.6.2 Healthy Interaction Suggestions

Treat AI as entertainment tool
Maintain rational cognition
Control usage time
Balance virtual and reality

5.7 AI Ethics and Safe Usage Guidelines

5.7.1 AI Technology Limitation Statement

Users must understand AI technology's inherent limitations:

Hallucination Phenomenon: AI may generate seemingly reasonable but actually incorrect information
Bias Risk: Generated data may contain social biases
Memory Limitations: AI's "memory" is simulated and may forget or confuse
Emotion Simulation: All emotional expressions are algorithmically generated, not real emotions
Creative Errors: May produce non-existent facts, people, or events

5.7.2 Safe Usage Principles

To ensure a safe and healthy usage experience:

Independent Judgment

Should not use AI suggestions as sole decision basis
Consult professionals for important matters
Verify factual information provided by AI
Maintain critical thinking

Emotional Health

Dependency Warning: Health reminder when daily use exceeds 4 hours
Mandatory Rest: Suggest rest after 2 hours of continuous use
Reality Priority: Encourage maintaining real social relationships

Privacy Protection

Avoid sharing sensitive personal information (e.g., passwords, financial information)
Do not disclose detailed information that can identify identity
Be cautious about AI's information requests
Regularly review and clear conversation history

5.7.3 Special Population Care

For potentially vulnerable user groups:

Mental Health Attention

Automatic intervention when self-harm tendencies detected
Provide mental health hotlines: [Regional emergency hotlines]
Link professional psychological counseling resources
Optional "Care Mode"

Addiction Prevention

Usage time statistics and reminders
Can set usage time limits
Provide usage reports (weekly/monthly)

5.7.4 Emergency Handling

In the following situations, please immediately:

Suicidal Tendencies: Contact local emergency services or suicide prevention hotline
Criminal Threats: Report to law enforcement
Child Danger: Contact child protection services
Medical Emergency: Call emergency medical services

Platform Support:

24/7 emergency response team
Cooperation with professional organizations
Active intervention when necessary
Preserve relevant records for investigation cooperation

6. Content Creation and Intellectual Property

6.1 User Generated Content (UGC)

6.1.1 Content Ownership

You retain all rights to content you create
Including character cards, conversations, stories, etc.
Must comply with platform content policy

6.1.2 Content License Grant

By uploading or creating content, you grant us:

Usage Rights: Display and distribute within the platform
Modification Rights: Technical processing, format conversion
Reproduction Rights: Backup, caching
Sublicense Rights: Authorize service providers
Scope: Global, non-exclusive, royalty-free
Duration: During content existence

6.1.3 Content Responsibility

You warrant that your content:

Does not infringe third-party rights
Contains no illegal information
Does not violate confidentiality obligations
Complies with content policy

6.2 Character Card Creator Rights

6.2.1 Creator Program

Eligibility: Subject to platform review and operational rules
Revenue Share: Specific ratio determined by platform based on various factors
Settlement Period: Monthly settlement
Minimum Withdrawal: 100 USD or equivalent local currency

6.2.2 Revenue Sources

User subscription share
Character card play volume incentive bonus
Virtual gift tips
Special event rewards

6.2.3 Revenue Calculation Description

Important Notice: Creator Revenue Calculation Rules

Revenue Algorithm: Platform reserves the right to adjust revenue calculation methods at any time
Influencing Factors: Including but not limited to content quality, user interaction, platform strategy, market conditions
Share Ratio: Dynamically adjusted based on creation performance, content quality, platform policies, and other factors
Final Interpretation: All revenue calculation and distribution decisions are final and belong to the platform
No Guarantee Clause: Platform does not guarantee any minimum revenue or fixed revenue ratio

6.2.4 Creator Credits and Creator Earnings

Creator Credits: Non-cash, non-transferable internal contribution points. They may only be used for platform rewards such as decorations, badges, tool quota, event access, and review-required display applications.
No Cash Value: Creator Credits cannot be withdrawn, sold, transferred, converted into Creator Earnings, or redeemed for cash, gift cards, or external value.
Creator Earnings: Payout-oriented balances are tracked separately and may come from approved tips, incentives, campaign prizes, or other platform programs.
Manual Review: Creator Earnings payout requests require manual review, compliance checks, fraud checks, tax/KYC information where applicable, and payment method availability. Submission does not guarantee approval or immediate payment.
Adjustments: Platform may adjust, reverse, withhold, or revoke Creator Credits, Creator Earnings, payout requests, or creator eligibility for abuse, fraud, policy violations, chargebacks, legal compliance, or operational error.

6.2.5 Creator Obligations

Continuously maintain character quality
Respond to user feedback
Comply with creation guidelines
No malicious competition
Accept platform revenue adjustment decisions

6.3 Platform Intellectual Property

6.3.1 Platform Owned

Alphane.ai trademarks and logos
Platform source code and algorithms
Interface design and user experience
Official character cards and content

6.3.2 Usage Restrictions

Without authorization, you may not:

Use platform trademarks
Copy interface design
Reverse engineer
Create derivative works

6.4 Copyright Dispute Resolution

6.4.1 Infringement Notice (DMCA)

If infringement is found, please provide:

Your identity and contact information
Description of infringed work
Location of infringing content
Signature (electronic or physical)
Statement of truthfulness under penalty of perjury

6.4.2 Counter-Notice Procedure

If you believe there was a mistake, you can submit a counter-notice:

Explain content was mistakenly removed
Provide supporting evidence
Consent to jurisdiction
Contact information
Statement under penalty of perjury

6.4.3 Repeat Infringement Policy

First infringement: Warning and content removal
Second infringement: Account suspension for 30 days
Third infringement: Permanent account termination

6.5 AI-Generated Content Rights

6.5.1 Rights Attribution Principles

Intellectual property rights for AI-generated content are determined by the following rules:

User and AI Conversation Content

User Input: User retains full ownership
AI Response: User obtains perpetual, global, non-exclusive usage rights
Overall Conversation: Shared by both parties, user can use freely, platform retains rights for service improvement

AI-Assisted Creation Content

User-Led Creation (user provides core creativity and guidance): User is primary rights holder
Mixed Creation (user and AI collaborate): User enjoys commercial usage rights, platform retains non-commercial usage rights
Creation Tool Use: User enjoys full rights to results

Pure AI-Generated Content

Content without user creative input: Platform owned, user obtains personal use license
System Auto-Generated: Platform exclusive ownership
Official AI Character Creation: Platform fully owned

6.5.2 Usage Permissions

Users have the following permissions for AI-generated content:

Unrestricted personal use
Social media sharing (must credit source)
Non-commercial derivative works
Commercial use subject to user terms restrictions

6.5.3 Restrictions and Obligations

May not claim AI-generated content as completely original
May not use to mislead or deceive others
May not violate third-party intellectual property
Must comply with applicable laws for content use

Chapter 3: Economic System

7. Membership System

7.1 Membership Level Details

7.1.1 Alphane Explorer (Free)

Basic Experience

Basic AI model
1x mind fuel recovery speed (about 60 minutes per 1)
10 mind fuel cap
100 memory capsule capacity
Conversation archive: 14 days after inactivity
And other unlisted Alphane Explorer member benefits

7.1.2 Alphane Pass ($9.99/month)

Daily Users

Advanced AI model
1.5x mind fuel recovery speed (about 40 minutes per 1)
30 mind fuel cap
400 memory capsule capacity
Conversation archive: continuously saved during membership; 30 days after cancellation
Creation permissions
And other unlisted Alphane Pass member benefits

7.1.3 Alphane Diamond ($29.99/month)

Heavy Users

Advanced AI model
4x mind fuel recovery speed (about 15 minutes per 1)
100 mind fuel cap
1500 memory capsule capacity
Conversation archive: continuously saved during membership; 30 days after cancellation
Voice + image features
AI companion journal
And other unlisted Alphane Diamond member benefits

7.1.4 Alphane Infinity ($99.99/month)

Premium Experience

Advanced AI model
12x mind fuel recovery speed (about 5 minutes per 1)
300 mind fuel cap
5000 memory capsule capacity
Conversation archive: continuously saved during membership; 30 days after cancellation
Priority response
And other unlisted Alphane Infinity member benefits

7.2 Subscription Management

7.2.1 Subscription Rules

Auto-renewal (enabled by default, can be disabled in account settings at any time)
Important Reminder: Subscription will auto-renew 24 hours before expiration, please manage your subscription settings in time
Monthly billing
Other regions are charged in local currency; prices may change with exchange rates
Immediate effect
Can upgrade or downgrade at any time
72-hour grace period after renewal failure

7.2.2 Cancellation Policy

Can cancel at any time
Retain benefits until current period ends
Does not affect purchased virtual items
Automatically convert to free member
Stop billing immediately after cancellation

7.2.3 Price Adjustments

30 days advance notice
Current period unaffected
Can choose to accept or cancel
Special offers unaffected

8. Virtual Economy System

8.1 Virtual Currency System

8.1.1 Alphane

Purpose: Basic consumption currency
Acquisition: Daily tasks, check-ins, events
Consumption: Purchase basic items

8.1.2 Endora

Purpose: Premium currency
Acquisition: Top-up, monthly card, achievements
Consumption: Advanced features, memory drawing, special items

8.1.3 Serotile

Purpose: Collection currency
Acquisition: Monthly card, exploration, events
Consumption: Unlock storylines, collections, card draws

8.1.4 Oxytol

Purpose: Character growth
Acquisition: Interact with specific characters
Consumption: Increase character bond level, unlock special storylines

8.2 Virtual Items

8.2.1 Item Types

Consumables: Recovery items, speed cards
Permanent: Decorations, avatar frames, effects
Limited: Holiday limited, event exclusive
Collectibles: Rare character cards, memorabilia

8.2.2 Acquisition Methods

Direct purchase
Event rewards
Achievement unlocks
Card draw system

8.2.3 Trading Restrictions

Cannot trade with other users
Cannot exchange for cash
Cannot transfer accounts
Permanently valid when bound to account

8.3 Payment and Refunds

8.3.1 Payment Methods

Credit/debit cards
PayPal
App store payments
Cryptocurrency (supports USDC, USDT and other currencies supported by payment providers)

8.3.2 Refund Policy

Refundable Situations:

Service completely unavailable for over 72 hours due to technical failure
Duplicate or incorrect charges
Service content seriously inconsistent with promises
Refunds required by law

Refund Timeline:

Application window: within 30 days of charge
Review time: 5-7 business days
Refund arrival: 7-14 business days (depending on payment method)
Cryptocurrency refunds: Returned via original currency to original address

Notes:

Virtual item purchases are non-refundable
Used service time is non-refundable
No refunds for account termination due to terms violation

8.3.3 Dispute Resolution

Contact customer service first for negotiation
Provide transaction receipts
Initial response within 48 hours
Processing plan within 5 business days
Can apply for third-party mediation if unsatisfied

8.4 Game Asset Legal Statement

8.4.1 Nature of Game Assets

Important Statement: The four game assets/tokens within the platform (Alphane, Endora, Serotile, Oxytol) have the following nature:

Non-Real Assets: Only service usage vouchers within the platform, do not constitute any form of real assets
Non-Exchangeable: Strictly prohibited from exchanging for fiat currency or any real-world value
Non-Investment: No investment attributes, no appreciation expectation, not protected by financial regulations
Platform Limited: Only valid within Alphane.ai platform, cannot be transferred to other platforms

8.4.2 Prohibited Behaviors

Strictly prohibited behaviors:

Buying or selling game assets for fiat currency
Using virtual currency for illegal activities
Any form of game asset speculation

8.4.3 Violation Consequences

Violating the above regulations will result in:

Immediate account freeze
Confiscation of all game assets
Permanent service ban
Possible legal action

8.5 Cryptocurrency Payment Terms

8.5.1 Payment Risk Notice

Before using cryptocurrency payment, you must understand and accept the following risks:

Price Volatility: Cryptocurrency prices may fluctuate dramatically during payment
Irreversible: Blockchain transactions cannot be reversed or refunded once confirmed
Network Delays: Network congestion may cause transaction confirmation delays
Address Errors: Funds transferred to wrong addresses cannot be recovered
Regulatory Risk: Some regions may restrict or prohibit cryptocurrency use

8.5.2 Payment Process

Supported Networks: Ethereum (ERC-20), BASE, Polygon
Supported Currencies: USDC, USDT (determined by payment service provider)
Exchange Rate Determination: Based on rate at time of payment order generation
Confirmation Requirements: Requires network confirmation before crediting
Timeout Handling: Orders automatically cancelled if payment not completed within 30 minutes

8.5.3 Fee Responsibility

Gas Fees: User bears all blockchain network fees
Exchange Rate Spread: Accept payment service provider's rate pricing

8.5.4 Security Responsibility

Users must confirm receiving address accuracy before payment
Platform not responsible for user wallet security

8.6 Memory Fragment Drawing

8.6.1 Feature Description

Generate AI art from conversation memories
Unique commemorative value
Rarity system (N/R/SR/SSR)

8.6.2 Consumption Mechanism

Consume Serotile to "wish"
Contains randomness (similar to card draws)
Pity mechanism (guaranteed SR or above in 10 draws)

8.6.3 Collection Value

Personal memory album
Can set as display
Achievement and collection system

Chapter 4: Community Standards

9. Content Policy

9.1 Prohibited Content

9.1.1 Absolutely Prohibited

Illegal Content: Violating any applicable laws
Child-Related: Any inappropriate content involving minors
Real Violence: Real violence, abuse, self-harm
Hate Speech: Discrimination based on race, religion, gender, etc.
Harassment and Bullying: Personal attacks, threats, doxxing
Infringing Content: Copyright, trademark, privacy violations
Fraud and Scams: False information, financial fraud, pyramid schemes

9.1.2 Restricted Content (Requires Marking)

Adult content (Unfiltered zone only)
Violent fantasy content
Controversial topics
Medical health information

9.2 Content Moderation

9.2.1 Moderation Mechanisms

Automatic Filtering: AI real-time detection
Manual Review: Spot checks and report handling
Community Reporting: User participation in supervision
Regular Patrol: Proactive problem discovery

9.2.2 Review Standards

Legal compliance
Community guidelines
Cultural sensitivity
Age appropriateness

9.3 Penalty Measures

9.3.1 Violation Levels

Minor Violations

First warning
Content removal
24-hour mute

Moderate Violations

Feature restriction for 3-7 days
Clear violating content

Severe Violations

Account ban for 7-30 days
Cancel creator eligibility
Confiscate violation revenue

Extremely Severe Violations

Permanent ban
Blacklist

9.3.2 Penalty Factors

Violation severity
Subjective malice
Impact scope
Violation history

9.4 Appeal Mechanism

9.4.1 Appeal Process

Receive penalty notice
Submit appeal within 7 days
Provide appeal reasons and evidence
Wait for manual review
Response within 15 business days

9.4.2 Appeal Rights

Detailed understanding of violation reasons
Provide explanations and evidence
Request manual review
Second appeal opportunity (once only)

10. Community Code of Conduct

10.1 Basic Principles

Respect: Respect all users
Integrity: Truthful, honest communication
Friendliness: Maintain friendly atmosphere
Inclusiveness: Accept diverse viewpoints
Constructiveness: Provide valuable content

10.2 Encouraged Behaviors

Share quality creations
Help new users
Provide constructive feedback
Report violating content
Participate in community activities

10.3 Prohibited Behaviors

Personal attacks
Malicious spamming
Spreading rumors
Commercial advertising (unauthorized)
Forming cliques

10.4 Creator Responsibilities

Ensure content originality
Regular updates and maintenance
Respond to user feedback
Comply with creation standards
No malicious competition

Chapter 5: Security and Privacy

11. Data Security

11.1 Security Measures

Encrypted Transmission: TLS 1.3
Encrypted Storage: AES-256
Access Control: Multi-factor authentication
Security Audit: Regular penetration testing
Backup Mechanism: Multi-location backup

11.2 User Responsibilities

Protect account security
Do not share sensitive information
Regularly update passwords
Beware of phishing attacks
Report anomalies promptly

11.3 Incident Response

11.3.1 Monitoring and Detection

7×24 hour security monitoring
AI anomaly behavior detection
Real-time threat intelligence analysis
Regular security scans

11.3.2 Incident Response Process

Response Time Limits:

Emergency Events (data breach, system intrusion): Initiate response within 24 hours
High-Risk Events (service interruption, functional failure): Respond within 48 hours
Medium-Risk Events (performance issues, partial failure): Respond within 72 hours
Low-Risk Events (interface issues, non-critical bugs): Respond within 5 business days

11.3.3 Data Breach Notification

In case of data breach, we will:

Within 72 hours: Notify affected users (GDPR compliant)
Notification Content: Breach scope, impact assessment, remedial measures, user recommendations
Notification Methods: Registered email + in-app notification + official website announcement
Regulatory Reporting: Report to relevant regulatory authorities as required by law

11.3.4 Compensation Plan

Affected users can receive corresponding service compensation
Serious incidents provide additional membership time
Assist users with security hardening
Provide credit monitoring services (if applicable)

11.4 Cross-Border Data Transfer

11.4.1 Data Storage Locations

Our data infrastructure distribution:

Main Data Center: Japan (Tokyo)
Backup Servers: Oregon USA and other regions
CDN Nodes: Globally distributed (via Cloudflare, AWS CloudFront, GCP Cloud CDN, etc.)

11.4.2 Legal Basis for Cross-Border Transfer

We ensure cross-border data transfers comply with:

Standard Contractual Clauses (SCC): EU data transfers
APEC CBPR System: Asia-Pacific data flows
Japan-US Privacy Framework: Japan-US data transfers
Adequacy Decisions: Qualifying jurisdictions

11.4.3 User Rights and Choices

Data Location Query: Can query your data storage location
Transfer Restriction Request: Can request restrictions on specific regional transfers
Transfer Notice: 30 days notice before major data migration

11.4.4 Security Guarantees

Transfer Encryption: All cross-border transfers use TLS 1.3
Encryption at Rest: AES-256 encrypted storage
Access Control: Strict role-based permission management
Audit Logs: Complete data access and transfer records

Chapter 6: Legal Terms

12. Disclaimer

12.1 Service Nature

Services are provided "AS IS" and "AS AVAILABLE" without any express or implied warranties, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability

12.2 Limitation of Liability

12.2.1 Damage Compensation Cap

To the maximum extent permitted by law, our liability shall not exceed:

Service fees you paid in the past 12 months, or
$100 USD
Whichever is higher

12.2.2 Excluded Damage Types

We are not liable for the following losses:

Indirect losses
Incidental losses
Special losses
Punitive damages
Loss of profits
Data loss (users advised to backup regularly)
Loss of goodwill
Business interruption losses

12.2.3 Legal Limitations

Some jurisdictions do not allow exclusion or limitation of certain liabilities; in such cases, our liability will be limited to the minimum extent permitted by law.

12.3 Specific Disclaimers

12.3.1 AI-Related

Accuracy of AI responses
Appropriateness of AI behavior
Consequences of decisions based on AI suggestions
AI service interruptions

12.3.2 User Content

Other users' content
Disputes between users
Consequences of offline meetings
Content authenticity

12.3.3 Third Parties

Third-party service failures
Third-party link security
Payment processing issues
App store issues

13. Indemnification

13.1 User Indemnification Obligations

You agree to indemnify, defend, and hold harmless Alphane.ai and its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

Your violation of this agreement
Your content
Your activities
Your infringement of others' rights
Your violation of laws
Your negligence or intentional misconduct

13.2 Indemnification Procedure

Promptly notify you of claims
You may choose defense counsel (subject to our consent)
Reasonably cooperate with defense
No unilateral settlement (without consent)

14. Dispute Resolution

14.1 Amicable Negotiation

Both parties shall first attempt to resolve any disputes through amicable negotiation. The negotiation period is 30 days from the date one party notifies the other in writing.

14.2 Governing Law

The formation, effectiveness, interpretation, performance, and dispute resolution of this agreement shall be governed by Singapore law, without regard to its conflict of law rules.

14.3 Arbitration Clause

14.3.1 Arbitration Agreement

If negotiation fails, any dispute shall be submitted to the Singapore International Arbitration Centre (SIAC) for arbitration under its current arbitration rules.

14.3.2 Arbitration Arrangements

Arbitration Venue: Singapore
Arbitrators: 1 (disputes under $1 million USD) or 3 (over $1 million USD)
Arbitration Language: Chinese or English (chosen by applicant)
Arbitration Award: Final and binding on both parties

14.3.3 Interim Measures

Either party may apply to a court of competent jurisdiction for temporary injunctions or other interim relief.

14.4 Small Claims Exception

For disputes within small claims court jurisdiction (typically under $10,000 USD), either party may choose to file in a small claims court of competent jurisdiction.

14.5 Class Action Waiver

You agree to waive the right to participate in class actions. All disputes must be brought individually, not as a member of any class action, class arbitration, or representative action.

14.6 Statute of Limitations

Any litigation or arbitration must be initiated within one year after the cause of action arises, otherwise the right is permanently waived.

14.7 Special Provisions

Intellectual Property Disputes: May be brought directly to a court of competent jurisdiction
Emergency Injunctions: Either party may apply for court injunctions at any time
Legal Fees: Losing party bears reasonable attorney fees

15. General Terms

15.1 Entire Agreement

This agreement, along with the Privacy Policy and Community Guidelines, constitutes the entire agreement between the parties regarding service use, superseding all prior oral or written agreements.

15.2 Severability

If any provision of this agreement is deemed invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, or deleted if modification is not possible, and the remaining provisions shall remain in effect.

15.3 Assignment

You may not assign: You may not assign your rights and obligations under this agreement without written consent
We may assign: We may assign during mergers, acquisitions, or reorganizations

15.4 Waiver

Failure or delay by either party to exercise any right under this agreement does not constitute a waiver of that right.

15.5 Force Majeure

15.5.1 Force Majeure Events

Including but not limited to:

Natural disasters (earthquakes, floods, typhoons, etc.)
War, terrorism, social unrest
Government actions, legal changes, sanctions
Cyber attacks, hacking (despite reasonable protection)
Third-party service provider failures
Epidemics or public health events

15.5.2 Handling Procedures

Promptly notify the other party of force majeure
Take reasonable measures to reduce impact
Resume performance as soon as force majeure is eliminated
Provide necessary documentation

Neither party shall be liable for breach due to force majeure (acts of God, war, government actions, hacker attacks, etc.) preventing performance of obligations.

15.6 Notices

To You: Via registered email or in-app notification
To Us: [email protected]
Effective Time: Upon sending (electronic) or receipt (postal)

15.7 Surviving Provisions

The following provisions survive termination of the agreement:

Intellectual property
Disclaimers
Limitation of liability
Indemnification
Dispute resolution

16. Service Level Agreement (SLA)

16.1 Service Availability Commitment

16.1.1 Availability Targets

Alphane Infinity: 98% monthly availability
Alphane Diamond: 97% monthly availability
Alphane Pass: 97% monthly availability
Alphane Explorer: 90% monthly availability (best effort)

16.1.2 Availability Calculation

Availability = (Total Time - Downtime) / Total Time × 100%
Excludes planned maintenance time (72 hours advance notice)
Excludes interruptions due to force majeure

16.2 Service Response Time

16.2.1 Technical Support Response

Emergency Issues: Response within 2 hours
High Priority: Response within 8 hours
Normal Issues: Response within 24 hours
General Inquiries: Response within 48 hours

16.3 Service Compensation

16.3.1 Compensation Standards

If SLA commitments for corresponding membership level are not met, compensation according to the following standards:

Alphane Infinity (98% commitment):

Availability 97-98%: 10% of monthly fee compensation
Availability 95-97%: 25% of monthly fee compensation
Availability 93-95%: 50% of monthly fee compensation
Availability <93%: 100% of monthly fee compensation

Alphane Diamond & Pass (97% commitment):

Availability 96-97%: 10% of monthly fee compensation
Availability 94-96%: 25% of monthly fee compensation
Availability 92-94%: 50% of monthly fee compensation
Availability <92%: 100% of monthly fee compensation

Note: Explorer is a free service; if SLA commitment is not met, compensation is provided in the form of in-game assets/items

16.3.2 Compensation Form

Extended membership duration
Game asset compensation
Refund option in special circumstances

16.3.3 Application Process

Apply within 30 days after incident
Provide affected time and account information
We will process within 15 business days

17. Export Control and Sanctions Compliance

17.1 Export Control

You acknowledge and agree that the service is subject to export control laws of jurisdictions including the United States, European Union, and Singapore.

17.2 Usage Restrictions

You warrant:

Not using services in sanctioned countries/regions
Not a sanctioned individual or entity
Will not use services for military or nuclear purposes
Comply with all applicable trade regulations

17.3 Sanctions Compliance

If you are listed on sanctions lists, we will:

Immediately terminate service
Freeze account and assets
Report as required by law
Provide no refunds

18. Region-Specific Terms

18.1 United States Users

Comply with COPPA (we do not provide services to children under 13)
California users enjoy privacy rights under CCPA
Comply with state age verification laws

18.2 European Union Users

Data rights under GDPR (access, deletion, portability, processing restriction)
Platform obligations under DSA
14-day withdrawal right (expires after digital content download begins)
Mandatory consumer protection rights not limited

18.3 Japan Users

Comply with Personal Information Protection Act
Specified Commercial Transaction Act
Content rating requirements

19. Third-Party Service Disclaimer

19.1 Third-Party Service Integration

Services may integrate or depend on third-party services, including but not limited to:

Payment processors (Stripe, PayPal, Coinbase, etc.)
Cloud service providers (AWS, Google Cloud, etc.)
CDN services (Cloudflare, etc.)
AI model providers
Analytics tools

19.2 Disclaimer

For third-party services, we:

Do not guarantee their availability or accuracy
Are not responsible for their failures or errors
Are not responsible for your disputes with third parties
Do not bear third-party fee responsibilities

19.3 Data Sharing

Using certain features may require sharing data with third parties:

Payment information with payment processors
Usage data with analytics services
Necessary technical information with service providers

20. Contact Information

20.1 General Inquiries

In-app Customer Service: 7×24 hours
Email: [email protected]
Ticket: /contact
Response Time: Within 48 hours

20.2 Legal Affairs

Email: [email protected]

20.3 Business Cooperation

Email: [email protected]

Language Versions

This agreement is available in the following language versions:

Chinese (Simplified)
English
Japanese

In case of conflict between language versions, the Chinese version shall prevail.